SLATE ACCOUNT MANAGER

Reports to: Senior Director of Slate Partnerships

Classification: Full Time, Salaried Exempt

Location: Remote

Company Overview

enrollmentFUEL is a comprehensive Strategic Enrollment Management (SEM) solutions provider with over 300 years of enrollment management experience. Our holistic, tailored, and institution-specific approach uses detailed analysis, emerging and proven technologies, actionable reporting, and targeted tactics to help client-partners meet enrollment goals. Our services bring together all the elements of admissions and financial aid, including Student Search, digital marketing, effective communication plans, recruitment strategies, scholarship metrics, financial aid policy and process enhancements, CRM solutions, temporary staffing, coaching, and training. enrollmentFUEL is on a mission to delight, champion, and stretch college and university leaders with our winning culture, distinctive core values, and demonstrated expertise.

Position Overview

The Slate Account Manager will work closely with enrollmentFUEL client-partners to implement or improve their work with Slate. This individual is responsible for the development and execution of their assigned projects. This individual must work with enrollmentFUEL staff, contractors, and vendors to create and execute meaningful solutions to ensure client-partners are utilizing Slate effectively and efficiently. This individual must be able to connect and develop relationships with client-partners to build satisfaction, loyalty, and trust as part of an overall retention strategy. This individual should understand the higher education landscape and be able to identify and articulate how enrollmentFUEL’s solutions can address client-partner needs.

Essential Duties and Responsibilities

Serve as Account Manager on assigned client contracts; oversee assigned Slate projects alongside a Project Manager
Hold Project Manager accountable for campaign promises; ensure campaign promises are being met while delighting the client-partner
Effectively build meaningful and personal relationships with client-partners to retain their loyalty; in coordination with the assigned Project Manager, troubleshoot any issues that arise and work to execute a successful retention strategy
Coordinate educational training sessions and strategic reviews with client-partners to embody enrollmentFUEL’s “teaching and learning” and “unrivaled guidance” philosophies; provide insight and trending industry patterns to client-partners
Demonstrate a thorough understanding of enrollmentFUEL's products and articulate how they address client-partner needs and pain points at a strategic level; identify opportunities for converting current Slate relationships to other enrollmentFUEL services; assist in recommending, identifying, and preparing Addendums for upsell and cross-sell opportunities in an effort to meet the company’s upsell goals each year
Monitor cost of goods sold and gross margin on assigned Slate projects to ensure good stewardship of project budgets
Manage Slate client-partner relationships and client satisfaction as part of an overall retention strategy; assist in the company’s efforts to retain Slate relationships to meet the company’s retained revenue goal each year
Assist with creating policies and user manuals for enrollmentFUEL’s instance of Slate
Expand the functionality of enrollmentFUEL’s Slate instance for test environments and suitcasing activities
Collaborate with the Slate team to set up and maintain the enrollmentFUEL Admission, Advancement, and Student Success instances for implementation
Work with the internal team to expand utilization of Slate functionality in other areas of enrollmentFUEL
Monitor competition by gathering current market information on pricing, products, new product development, delivery, etc.
Monitor Facebook/Slack pages and community forums, answer questions, and look for potential sales opportunities
Attend the Slate Talk weekly collaboration meeting with the Slate team
Attend the annual Slate Summit event
Promote enrollmentFUEL as a thought leader in the industry by presenting at conferences/workshops, contributing articles for internal publications, particpating on internal podcasts, and taking part in external opportunities approved by VP of Research and Learning
Attend Technolutions webinars, trainings, and community conversations to remain a vibrant user and learner of the Slate platform
Assist in discovery calls and writing quotes/proposals for prospective partners
Help the VP of Strategic Enterprise Solutions position to travel effectively and efficiently by alerting them of new opportunities and/or potential client retention issues; support the VP of Strategic Enterprise Solutions’ travel schedule and help assist them while they are traveling
Attend relevant staff meetings and retreats
Represent enrollmentFUEL in a professional manner
Uphold the mission and core values of enrollmentFUEL
Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Supervisory Responsibilities

None

Qualifications

At least 5 years of experience in a CRM Slate instance; implementation experience preferred
Experience in account management and/or managing projects within a team
Strong oral, listening, and written communication skills
Ability to build relationships and trust with partner institutions; ability to engage with cabinet-level college constituents and project team members
Ability to lead a team, communicate objectives, and demonstrate critical-thinking and problem-solving skills
Ability to work independently and as part of a team
Ability to communicate technical concepts to a non-technical audience
Willingness to learn to use new technologies and tools
Demonstrated experience, formally or informally, teaching, coaching, or leading professional training sessions
Ability to teach new Slate users the specific skills required to carry out their job duties
Ability to work remotely in a fast-paced, changing environment; adaptability regarding new and changing processes and products; able to juggle multiple priorities at the same time 
Professional, friendly, and customer-service oriented; interpersonal skills including tact, patience, and courtesy 
Expertise in Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint
Bachelor’s degree required, Master’s degree preferred

Work Distribution

50% - Client-focused account management, project oversight, development of strategies, retention, etc.

20% - Virtual meetings with client-partners

10% - Preparing presentations, quotes, and proposals

5% - Traveling for consultant work at institutions

5% - Attending industry meetings and conferences, hosting training and education sessions

5% - Attending internal staff meetings and retreats

5% - Administrative tasks, expense reports, etc.

Physical Demands

Visual and auditory acuity with speaking and hearing ability sufficient for headset/phone usage and conversations
Manual dexterity sufficient for work on a computer
Ability to stand or sit, in alternating fashion, for long periods of time
Ability to lift and carry up to 25 pounds, on occasion
Ability to travel to work functions out-of-state, when needed

Travel

Periodic travel required, up to 10%.

enrollmentFUEL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.