SLATE PROJECT MANAGER

Reports to: Senior Director of Slate Partnerships

Classification: Full-Time, Salaried Exempt

Location: Remote

Company Overview

enrollmentFUEL is a comprehensive Strategic Enrollment Management (SEM) solutions provider with over 300 years of enrollment management experience. Our holistic, tailored, and institution-specific approach uses detailed analysis, emerging and proven technologies, actionable reporting, and targeted tactics to help client-partners meet enrollment goals. Our services bring together all the elements of admissions and financial aid, including Student Search, digital marketing, effective communication plans, recruitment strategies, scholarship metrics, financial aid policy and process enhancements, CRM solutions, temporary staffing, coaching, and training. enrollmentFUEL is on a mission to delight, champion, and stretch college and university leaders with our winning culture, distinctive core values, and demonstrated expertise.

Position Overview

The Slate Project Manager is responsible for working directly with enrollmentFUEL client-partners to implement Slate and/or improve their work within their Slate instance. This individual works closely with external client-partners to create solutions to ensure they are utilizing Slate effectively and efficiently and will use their customer service skills to drive client-partner retention and satisfaction. This individual also works with the internal team to promote enrollmentFUEL as an industry expert in Slate as a Strategic Enrollment Management solution.

Essential Duties and Responsibilities

Serve as Project Manager for assigned client contracts; oversee assigned projects as the primary client contact, alongside an Account Manager
Define deliverables; implement and monitor the schedule for project milestones, development, and completion
Promote a positive, solution-focused atmosphere that aligns with enrollmentFUEL’s core values
Evaluate and develop responses to client questions and requests
Ensure campaign promises are being met while delighting the client-partner
Coordinate educational training sessions and strategic reviews with client-partners to embody enrollmentFUEL’s “teaching and learning” and “unrivaled guidance” philosophies
Explore and identify upsell opportunities to fulfill the strategic initiatives of assigned client-partners
Effectively build meaningful and personal relationships with client-partners to retain their loyalty; in coordination with the assigned Account Manager, work to execute a successful retention strategy
Assist with creating policies and user manuals for enrollmentFUEL’s instance of Slate
Monitor competition by gathering current market information on pricing, products, new product development, delivery, etc.
Monitor Facebook/Slack pages and community forums, answer questions, and look for potential sales opportunities
Expand the functionality of enrollmentFUEL’s Slate instance for test environments and suitcasing activities
Collaborate with the Slate team to set up and maintain the enrollmentFUEL Admission, Advancement, and Student Success instances for implementation.
Work with the internal team to expand utilization of Slate functionality in other areas of enrollmentFUEL
Attend the Slate Talk weekly collaboration meeting with the Slate team
Assist in discovery calls and writing quotes/proposals for current and prospective partners
Help the VP of Strategic Enterprise Solutions position to travel effectively and efficiently by alerting them of new opportunities and/or potential client retention issues; support the VP of Strategic Enterprise Solutions’ travel schedule and help assist them while they are traveling
Attend Technolutions webinars, trainings, and community conversations to remain a vibrant user and learner of the Slate platform
Promote enrollmentFUEL as a thought leader in the industry by attending conferences, as requested, presenting at conferences/workshops, contributing as an author for internal publications and podcasts, and participating in external opportunities approved by the VP of Research and Learning
Attend relevant staff meetings and retreats
Represent enrollmentFUEL in a professional manner
Uphold the mission and core values of enrollmentFUEL
Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Supervisory Responsibilities

None

Qualifications

Two or more years of experience in the CRM Slate; implementation experience preferred
Strong oral, listening, and written communication skills
Ability to build relationships and trust with partner institutions; ability to engage with cabinet-level college constituents and project team members
Excellent organizational, analytical, critical thinking, problem-solving, and interpersonal skills
Ability to work independently and as part of a team
Ability to communicate technical concepts to a non-technical audience
Willingness to learn to use new technologies and tools
Demonstrated experience, formally or informally, teaching, coaching, or leading professional training sessions
Ability to teach new users the specific skills required to carry out their job duties
Ability to work remotely in a fast-paced, changing environment; adaptability regarding new and changing processes and products; able to juggle multiple priorities at the same time 
Professional, friendly, and customer-service oriented; interpersonal skills including tact, patience, and courtesy 
Expertise in Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint
Bachelor’s degree required

Work Distribution

50% - Client-focused project planning, development, consulting, execution, implementation, and retention

25% - Virtual meetings with client-partners

5% - Preparing presentations, quotes, and proposals

5% - Traveling for consultant work at institutions

5% - Attending industry meetings and conferences, hosting training and educational sessions

5% - Attending internal staff meetings and retreats

5% - Administrative tasks, expense reports, etc.

Physical Demands

Visual and auditory acuity with speaking and hearing ability sufficient for headset/phone usage and conversations
Manual dexterity sufficient for work on a computer
Ability to stand or sit, in alternating fashion, for long periods of time
Ability to lift and carry up to 25 pounds, on occasion
Ability to travel to work functions out-of-state, when needed

Travel

Periodic travel required, up to 5%.

enrollmentFUEL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.